Refund policy

We have a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, undamaged and in its original packaging. You will also need the receipt or proof of purchase. 

To initiate a return, please contact us at info@carburateurservicespijkerboer.nl. Please note: Returns must be sent to the following address: Bouwkamp 35, 8266KL, Kampen 

Once your return has been approved, we will send you an email with instructions on how and where to send the package. The buyer is responsible for the cost of the return shipping. Items returned to us without a prior return request will not be accepted. 

If you have any questions about returns, please feel free to contact us at info@carburateurservicespijkerboer.nl. 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We will then assess the issue and resolve it for you.

Exceptions/Items That Cannot Be Returned 
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.  Please contact us if you have any questions or concerns about your specific item. 

Unfortunately, sale items and gift cards cannot be returned.

Exchanges 
The quickest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted. The buyer is responsible for the cost of the return shipping.

14-Day Legal Cooling-Off Period in the EU 
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As mentioned above, your item must be in the same condition as when you received it, undamaged and in its original packaging. You will also need a receipt or proof of purchase.

Refund 
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically receive a refund within ten business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and credit the refund. Please contact us at info@carburateurservicespijkerboer.nl if it has been more than 15 business days since we approved your return.

 

Returns or cancellations

Want to cancel an order or request a return? You can do this easily through your account:

👉 Go to your account

Log in with the email address you used to place your order, select the relevant order, and choose 'Request a return' or 'Cancel order'.

Can't find your account or need help? Feel free to contact us at info@carburateurservicespijkerboer.nl